About well 3-4 years ago now i used to pop into Harvey Normans quite alot until the day they sold me a fucked up Mp3 player. It was a creative-Rhomba 256 mb and it cost an arm and a leg at about €200. Anyway one day it decided that it wasnt going to work anymore and i took it back to the “Australian Dudes” in Harvey Normans. I was told that they would sent it back to the manufacturer in 1-2 weeks. They took my details etc. 2 Weeks passed and nothing i rang em up they said 4 weeks.

I waited 6 weeks went down to the store on a saturday and the so called “Manager” said he would sort it out “first thing on monday morning”. I believed him well of course nothing happened, no phone call no update on the situation, nothing.

Then i got really angry id waited 6 weeks and i hadnt recieved 1 genuine response or even the truth about the status of my Mp3 Player. I had got in contact with the “Consumer Association of Ireland” and i explained the situation and was told that i should threaten to take them to small claims court or demand to speak to the manager.

I decided after waiting 6 weeks that id like to sepak to manager of the store above the guy who lied to my face and said he would sort it out on monday morning. After a Phonecall i got to speak to the manager who was an Australian Lady who was very apologetic and offered a new Mp3 Player or my money back. I was amazed at how “Demanding to speak” to somebodies manager could eventually resolve things.

I took a full refund and ive never been in harvey normans since.